Shipping policy

Last updated: September 20, 2026

Thank you for shopping with Elegant & Luxurious. This Shipping Policy explains how we process and deliver your orders, what shipping costs, and what to expect once your order is on its way. All rates are shown in euros (EUR) and are calculated and confirmed at checkout before you pay.

1. Order Processing

Orders are processed within 1 to 3 business days after payment is confirmed (Monday to Friday, excluding public holidays in Italy). You will receive an order confirmation email straight after purchase and a shipping confirmation email, with tracking details where available, as soon as your parcel is dispatched. During busy periods such as sales and holidays, processing may take slightly longer.

2. Shipping Rates and Estimated Delivery Times

Destination	Shipping cost	Estimated delivery after dispatch
Italy	€7.00 FREE on orders of €55 or more	3 to 7 business days
European Union Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden	€14.99	5 to 12 business days
International United States, United Kingdom, Canada, Switzerland, Norway, Australia, New Zealand, Japan, South Korea, Hong Kong, Singapore, Malaysia, Israel, United Arab Emirates	€19.99	7 to 21 business days

If your country is not listed above, please check the options shown at checkout or contact us before ordering. Delivery times are estimates that start from the dispatch date, not the order date, and may be affected by carriers, customs, public holidays or other events outside our control.

3. Free Shipping

Orders delivered within Italy with a total of €55 or more (before shipping) qualify for free standard shipping. The free shipping threshold is applied automatically at checkout.

4. Tracking Your Order

Once your order has shipped, we will email you a tracking link so you can follow your parcel. Tracking information may take up to 48 hours to update after dispatch. If you have not received a shipping confirmation within 5 business days of ordering, please contact us.

5. Multiple Parcels

To get your products to you as quickly as possible, items in the same order may be dispatched from different locations and can arrive in separate parcels and on different days. You only pay shipping once, exactly as shown at checkout, and you will receive tracking information for each parcel.

6. Customs, Duties and Taxes

Orders shipped outside the European Union may be subject to import duties, customs fees and local taxes, which are set by the destination country and collected by the carrier or customs authority. These charges are not included in our prices or shipping costs and are the responsibility of the recipient. We recommend checking with your local customs office before ordering.

7. Delivery Time Under Italian Consumer Law

Unless a different delivery date has been agreed with you, we will deliver your order no later than 30 days from the day after you place it, in accordance with the Italian Consumer Code. If we are unable to deliver within this period, you may contact us to cancel your order and receive a full refund.

8. Incorrect Addresses and Failed Deliveries

Please make sure your shipping address is complete and correct before you place your order. If a parcel is returned to us because of an incorrect or incomplete address, or because it was not collected, we will contact you to arrange re-shipment, and the cost of sending it again will be at your expense. If you notice a mistake in your address, contact us immediately and we will do our best to correct it before dispatch.

9. Damaged, Lost or Delayed Parcels

If your parcel arrives damaged, please contact us within 14 days of delivery with your order number and photos of the parcel and the products. If your parcel has not arrived within the estimated delivery window, or tracking shows no movement for more than 10 days, please get in touch and we will investigate with the carrier. Where a parcel is confirmed lost or damaged, we will send a replacement or refund you in full.